Frequently Asked Questions

Are the Acqua dell'Elba products natural?

Our perfumes are mostly made up from notes of natural extraction. We do use, in a minimal part, some notes that are reproduced synthetically when, due to the characteristics of the raw materials, there would be environmental, ethical, or legal reasons for doing so.

Who creates the perfumes of Acqua dell'Elba?

We collaborate with the most important "noses" - national and international masters in perfume-making and working together we define the individual perfumes one at a time.

The required time is variable and lengthy; it can be a minimum of 7 months to over a year.

What is the difference between an Eau de Parfum (EdP) and an Eau de Toilette (EdT)? Which one should I purchase?

Great question! The easy answer is that EdP contains a higher concentration of perfume oils in the fragrance's water and alcohol base (10-20%, usually around 15%) than an EdT (5-10%). 

For a wearer, that generally means you can expect an Eau de Parfum to be more noticeable for a longer period of time after application. While an EdT wearer may expect two or three hours of fragrance, the wearer of an EdP may expect the fragrance to last four or five hours.

However, the duration of a fragrance of any kind depends on a number of factors unique to the wearer, including how the oil from the perfume mixes with the natural oils of your skin and where the fragrance is applied on the body.

So if you like to wear your fragrance in order for it to be noticed by others or don't want to reapply during the day to keep the fragrance fresh, then an EdP is probably the way to go.

Want to know even more about the difference between perfume types? Here is a great article by Josephine Fairley, a co-founder of The Perfume Society.

What is the average duration of the home fragrance perfumes and for what size areas will different diffusers or candles provide scent?

It has to be emphasized that the duration will vary according to the position, the room temperature, layout, and ventilation. The perfume itself can change the duration, as well.

Best estimates are:

  • 200ml will last about 3 months in a 130 sq ft area (10x13)
  • 500ml will last about 3 months in a 144 sq ft area (12x12)
  • 1000ml will last about 4 months in a 225 sq ft area (15x15)
  • 2,500ml will last about 6 months in a 400 sq ft area or greater (20x20)
  • 32 hours for 180g candles
  • 68 hours for 425g candles
  • 60 hours for Note di Natale 425g candles (the thicker wick accelerates combustion)
  • 90 hours for 1,260g candles
  • 100 hours for Note di Natale, 1,260g candles

Are the scented candles from the home fragrance line made from natural waxes?

The mixture from the candles is made from natural paraffin, refined for personal use.

What gives the perfume its color?

The colors of the Acqua dell'Elba fragrances are designed to mimic the brilliant colors of the sun, sea, and surroundings found on Elba and the Tuscan islands. 

Both perfumes in the Classica and Arcipelago lines, Blu Donna, and the home fragrances of Mare, Costa del Sole, Brezza di Mare, and Note di Natale contain coloring agents. When coloring is used, it is always in compliance with existing laws.

Are the products of Acqua dell'Elba tested on animals?

Absolutely not. We are very proud of our compliance with a 2013 European law that created a total ban on animal testing for all ingredients used in the manufacture of cosmetics.

Are the products available on genuine Acqua dell'Elba products?

100% genuine. This store is owned and operated by Acqua dell'Elba USA Corp., the United States legal entity for Acqua dell'Elba s.r.l.

We cannot guarantee the authenticity of goods purchased online in the United States from any other source.

Acqua dell'Elba USA Corp. and Acqua dell'Elba s.r.l. shall not be liable for any claims arising from the purchase or use of products from any unauthorized retailers.

If you are in doubt regarding the authenticity of an Acqua dell'Elba product you find online, please contact us at +1.844.4AD.ELBA or

What is the return policy?

We have yet to find anyone who doesn't love Acqua dell'Elba fragrances, but in case you would like to return your product after purchasing at, please be aware of the following guidelines:

If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be in the same condition that you received it. It must also be returned in the original packaging.

To initiate a return, please email with a photograph of the item you would like to return to receive an authorization number. Returns without an authorization number or not returned in original packaging will not be accepted.

Does ship outside of the United States?

Unfortunately we do not as is only authorized to sell Acqua dell'Elba products in the United States.

In Italy, continental Europe, the United Kingdom and Ireland, please visit to place your order.

Acqua dell'Elba fragrances will soon be available in other territories as well.

What is your shipping policy?

In-stock items almost always ship on the next business day after an order is placed. Orders before Noon Eastern may even ship the same business day. Occasionally, there may be a small delay before your order can ship, particularly with large items such as our 2,500ml diffusers and refills. But we promise you that it will be worth the wait.

Our typical shipping option is ground shipping from UPS or FedEx, but we do have expedited shipping options available as well. Some small items will have a $6.95 USPS flat rate shipping option. 

If you have a special shipping or timing need, please contact us at or on (844) 4AD-ELBA (423-3522) and we will do our very best to customize or rush your shipping.

Not sure how long your order might take? You can click here for the UPS transit time calculator. Packages ship from the 07055 zip code. Please use the next business day as your shipping date to see what options are available for you.

What is your privacy policy?




When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. 
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. 
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


How do you get my consent? 
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. 
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent? 
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us at: 
Acqua dell'Elba USA Corp.

1 Liberty Plaza

New York, NY 10001


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. 
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. 
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 
For more insight, you may also want to read Shopify’s Terms of Service ( or Privacy Statement (


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. 
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. 
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. 
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. 
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. 
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. 
Google analytics: 
Our store uses Google Analytics to help us learn about who visits our site and what pages are being viewed.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. 
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). 
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits 
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. 
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. 
_secure_session_id, unique token, sessional 
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access. 
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at or by mail at 
Acqua dell'Elba USA Corp.
[Re: Privacy Compliance Officer] 
1 Liberty Plaza

New York, NY 10001